Frequently Asked Questions
We are constantly working on improvement of our customer service. This also means that we work transparently and are always ready to give answers for all your concerns.
Here you can find some of our customers most frequently asked questions.
With us you can order at most convenient way for you – whether by phone, fax or e-mail.
Telephone orders: +43 (0)2244 296 31
Orders by fax: +43 (0)2244 296 31 44
Orders by E-Mail: firstname.lastname@example.org
Fastest possible delivery is part of our service.
For goods on stock: for stock orders received by 11 AM, we guarantee the delivery until noon next day!
Delivery time for most non-stocked products is approximately 1-3 week (s) from receipt of order, depending on the nature of the product and manufacturer.
We deliver from Langenzersdorf (unless otherwise agreed) with freight flat rate of 20 EUR for all orders under net value of 400 EUR. For higher values, the domestic shippings are free of charge. For dry ice shipments we charge a flat rate of 25 EUR.
All prices include the value-added tax (VAT).
The payment we request net within 30 days.
If you are waiting for an exceptionally long time, call us or send us an e-mail and we will clarify the status of your order.
If you need the above or other documents, please call us or send us an e-mail. There is also a possibility to deliver the needed documents together with the shipment, if you inform us in advance.
Although we give great importance to the quality in the selection of our products, it can happen that something does not work. In that case, we guarantee an immediate free replacement. We want to make sure that you can work as uninterrupted as possible in the lab. We will occasionally ask you to give us the information regarding the problem as we are obliged to document any complaints.
Just contact us and we will take care of the fast, uncomplicated handling.
You need help with the application of our products or have a question about the handling? We are happy to help you by phone or on site in your laboratory.
No problem! We try to help you, even if it is not exactly a product from our current portfolio. Call us or send us an e-mail.
We are looking forward to it! In order to make your purchase decision easier, we offer two options in this case, depending on the product and manufacturer:
1. Test Pack (for example in “Viasure” Real-Time PCR Kits from CerTest Biotech)
2. Test discount of 20% on every product you want to test
However, we will then ask for written feedback on the tested products.
Which product would you like to test? Just tell us: